Refund & Dispute Policy
The short version. Cancel a student plan any time and it stops at the end of the period you've paid for. Teacher and tutor plans: full refund within 7 days, no argument; prorated after that.
The free account and the 3-day trial
A free account costs nothing and stays free. It includes a five-question sample with worked answers plus the study guides and flashcards for all 72 topics. No card is required and nothing is charged, so there is nothing to refund. You only pay if you decide to open the full practice tests.
Student plans
- Cancel any time. Your plan runs to the end of the period you've paid for, then stops. We don't prorate a partial month, but we also don't bill you again.
- The 3-day trial is genuinely free. Cancel before it ends and nothing is charged. If you forget and are charged on day 4, email us within 7 days and we refund it.
- Charged by mistake, or forgot to cancel? Email us within 7 days and we'll refund it. We'd rather refund you than argue.
- Your work is never deleted. If a plan lapses, your scores, misses, and study plan stay exactly where they are and are waiting if you come back.
Paid plans
Teacher, tutor, and program plans are billed per school year.
- Within 7 days of purchase: email us and we refund the full amount. You don't need to give a reason.
- After 7 days: if the service isn't working for your program, we refund the unused portion of the term, prorated by month.
- If we close your account without cause, we refund the unused portion in full.
How to request one
Email support@score145.com with the email address on the plan and, if you have it, the receipt. We reply within two business days and process approved refunds within five business days. Card refunds go back to the original card; invoiced customers are refunded by check.
Cancelling
Plans do not renew silently. We contact you before a term ends, and if you do nothing, the plan simply expires. Your students keep their free accounts and all of their practice history — nothing is deleted when a plan ends.
Billing disputes
If you see a charge you don't recognise, email support@score145.com before disputing with your bank. We can usually resolve it the same day, and a direct refund is faster than a chargeback. score145 is operated by Nail it Prep, so a charge may appear on your statement as NAIL IT PREP, SCORE145, or both. That is us — not an unfamiliar merchant.
Invoiced customers
Schools and programs paying by purchase order: invoices are net 30 unless your institution requires different terms. Access is activated when we receive a signed purchase order, so your students can start before payment clears.